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Privacy Policy |
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Information Collection and Use
All in One Home Repairs LLC (A.I.O.) is the sole owner of the
information collected on this site. We will NOT sell, share, or rent or
give away this information to others in ways different from what is
disclosed in this statement. (A.I.O.)collects information from our
users at several different points on our website.
Registration
Registering on this site is not necessary but will assist you in
filling in information on our order form when placing orders. In order
to use the shopping cart on this site, a user is required to give their
contact information (such as name and email address). This information
is used to contact the user about the services on our site for which
they have expressed interest and to complete their order.
Order
We request information from the user on our order form. Here a user
must provide contact information (like name and shipping address) and
financial information (like credit card number, expiration date). This
information is used for billing purposes and to fill customer’s orders.
If we have trouble processing an order, this contact information is
used to get in touch with the user.
Cookies
A cookie is a piece of data stored on the user’s hard drive
containing information about the user. Usage of a cookie is in no way
linked to any personally identifiable information while on our site.
Once the user closes their browser, the cookie simply terminates. For
instance, by setting a cookie on our site, the user would not have to
log in a password more than once, thereby saving time while on our
site. If a user rejects the cookie, they may still use our site. The
only drawback to this is that the user will be limited in some areas of
our site. Cookies can also enable us to track and target the interests
of our users to enhance the experience on our site. Some of our
business partners use cookies on our site (for example, advertisers).
However, we have no access to or control over these cookies.
Log Files
We use IP addresses to analyze trends, administer the site, track
user’s movement, and gather broad demographic information for aggregate
use. IP addresses are not linked to personally identifiable
information.
Sharing
We may share aggregated demographic information with our partners
and advertisers. This is not linked to any personal information that
can identify any individual person. We provide both our own in-house
shipping department and outside companies to ship product, and a credit
card processing company to bill users for goods and services. These
companies do not retain, share, store or use personally identifiable
information for any secondary purposes. We maypartner with another
party to provide specific services. When the user signs up for these
services, we may share names, or other contact information that is
necessary for the third party to provide these services.These parties
are not allowed to use personally identifiable information except for
the purpose of providing these services.
Links
This web site contains links to other sites. Please be aware that
we, (A.I.O.) are not responsible for the privacy practices of such
other sites. We encourage our users to be aware when they leave our
site and to read the privacy statements of each and every web site that
collects personally identifiable information. This privacy statement
applies solely to information collected by this Web site.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.
Surveys & Contests
From time-to-time our site requests information from users via
surveys or contests. Participation in these surveys or contests is
completely voluntary and the user therefore has a choice whether or not
to disclose this information. Information requested may include contact
information (such as name and shipping address), and demographic
information (such as zip code, age level). Contact information will be
used to notify the winners and award prizes. Survey information will be
used for purposes of monitoring or improving the use and satisfaction
of this site.
Tell-A-Friend
If a user elects to use our referral service for informing a friend
about our site, we ask them for the friend’s name and email address.
(A.I.O.) will automatically send the friend a one-time email inviting
them to visit the site. (A.I.O.) stores this information for the sole
purpose of sending this one-time email. The friend may contact All in
One Home Repairs at http://www.allinonerepaors.com to request the
removal of this information from their database.
Security
This website takes every precaution to protect our users’
information. When users submit sensitive information via the website,
your information is protected both online and off-line. When our
registration/order form asks users to enter sensitive information (such
as credit card number and/or social security number), that information
is encrypted and is protected with the best encryption software in the
industry - SSL. While on a secure page, such as our order form, the
lock icon on the bottom of Web browsers such as Netscape Navigator and
Microsoft Internet Explorer becomes locked, as opposed to un-locked, or
open, when you are just ‘surfing’. While we use SSL encryption to
protect sensitive information online, we also do everything in our
power to protect user-information off-line. All of our users’
information, not just the sensitive information mentioned above, is
restricted in our offices. Only employees who need the information to
perform a specific job (for example, our billing clerk or a customer
service representative) are granted access to personally identifiable
information. Our employees must use password-protected screen-savers
when they leave their desk. When they return, they must re-enter their
password to re-gain access to your information. Furthermore, ALL
employees are kept up-to-date on our security and privacy practices.
Every quarter, as well as any time new policies are added, our
employees are notified and/or reminded about the importance we place on
privacy, and what they can do to ensure our customers’ information is
protected. Finally, the servers that we store personally identifiable
information on are kept in a secure environment, behind a locked cage.
If you have any questions about the security at our website, you can
send an email or call us during normal business hours between 9: AM and
5: PM Mtn. Time at 480-607-9556
Supplementation of Information
In order for this website to properly fulfill its obligation to our
customers, it is necessary for us to supplement the information we
receive with information from 3rd party sources. For example, to
determine if our customers qualify for one of our credit cards, we use
their name and social security number to request a credit report. Once
we determine a user’s credit-worthiness, this document is destroyed.
(or)
In order for this website to enhance its ability to tailor the site
to an individual’s preference, we combine information about the
purchasing habits of users with similar information from our partners,
Company Y & Company Z, to create a personalized user profile. When
a user makes a purchase from either of these two companies, the
companies collect and share that purchase information with us so we can
tailor the site to our users’ preferences.
Special Offers
We send all new members a welcoming email to verify password and
username. Established members will occasionally receive information on
products, services, special deals, coupons and a newsletter. Out of
respect for the privacy of our users we present the option to not
receive these types of communications. Please see our choice and
opt-out below.
Site and Service Updates
We also send the user site and service announcement updates.
Members are not able to un-subscribe from service announcements, which
contain important information about the service. We communicate with
the user to provide requested services and in regards to issues
relating to their account via email or phone.
Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such as
your zip code), or if a user no longer desires our service, we will
endeavor to provide a way to correct, update or remove that user’s
personal data provided to us. You can email or call
us at 480-607-9556.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their
information used for purposes not directly related to our site at the
point where we ask for the information. For example, our order form has
an ‘opt-out’ mechanism so users who buy a product from us, but don’t
want any marketing material, can keep their email address off of our
lists. Users who no longer wish to receive our newsletter or
promotional materials from our partners may opt-out of receiving these
communications by replying to the message with the text "unsubscribe"
in the subject line. You may also mail your request to opt-out to PO
Box 8115 Scottsdale, AZ 85252 or call us at 480-607-9556. Users of our
site are always notified when their information is being collected by
any outside parties. We do this so our users can make an informed
choice as to whether they should proceed with services that require an
outside party, or not.
Notification of Changes
If we decide to change our privacy policy, we will post those
changes on our Homepage so our users are always aware of what
information we collect, how we use it, and under circumstances, if any,
we disclose it. If at any point we decide to use personally
identifiable information in a manner different from that stated at the
time it was collected, we will notify users by way of an email. Users
will have a choice as to whether or not we use their information in
this different manner. We will use information in accordance with the
privacy policy under which the information was collected.
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Privacy Policy
